Communications Advantage llc enjoys the use of a network infrastructure
that is unprecedented in the hosting sector. We are situated on diverse
OC192 backbones of Tier 1 carriers. Our vast array of private and
public, high capacity peering arrangements provides the redundancy,
survivability and resiliency to serve mission-critical hosting and
email applications of enterprises worldwide.Redundancy Provided
by Clustered Server Environment
Communications Advantage's web server clusters are bundles of hardware,
operating systems, and applications integrated to host and serve
business-critical web applications to users worldwide. Communications
Advantage ensures that the hardware, software and network
infrastructure to support websites are optimized for speed and
efficiency and robust enough to handle the peaks and valleys of
customer demand.
Unique Windows Hybrid Platform
Communications Advantage uses a one-of-a-kind technology that
combines the functionality of 'Windows® hosting' and 'UNIX hosting'
onto one platform. Your customers do not choose one or the other
hosting platform; instead they run their Coldfusion/ColdfusionMX and
ASP.NET/ASP/MS Access and PHP/MySQL based sites from the same server
farm. With our seamless blending of UNIX and Microsoft® technologies,
Communications Advantage's hosting system is truly a 'cross-platform.'
Industry Leading SLAs Guaranteeing 99.9% Up Time
Communications Advantage guarantees that our network will be accessible for at least
99.9% of the time in every calendar month. Hostopia also guarantees
that every major network service (i.e. HTTP, SMTP, SSL, POP, IMAP) will
function for at least 99% of the time in every calendar month.* If a
network outage affects our customers' sites, Communications Advantage will notify our
customer via email within 90 minutes of the outage. If the customer is
not notified within the specified time, they may apply for a free day
of hosting for the affected sites. Email notification will be sent to
their primary contact email address.
* This does not include scheduled maintenance windows where it may be
necessary for equipment to be cycled. These maintenance windows are
scheduled at times which least impact customers, based on minimal
overall activity on our systems. Customers will be notified at least 72
hours prior to these events. Our architecture is designed to minimize
events which require downtime. It is anticipated that maintenance
windows requiring complete downtime will be limited to a maximum of two
per year. Multi-homed network utilizing latest BGP
technology
Our implementation of intelligent routing, coupled with the industry
standard BGP (Border Gateway Protocol) peering, removes commonplace
'hot potato' routing where packets can sometimes move further away from
its destination. Our network technology robustly transmits data with
the least possible latency RAID Storage provided by Network
Appliance
Data integrity and speed are assured by multiple Network Appliance
Filers using RAID technology. This assures reliability where the RAID
(Redundant Array of Independent Disks) allows an increase in the mean
time between failures but also increases fault tolerance through a
large data capacity and by placing data on multiple disks. This
configuration allows I/O (input/output) operations to overlap in a
balanced way, improving performance.
Three back up systems are in place, one being on-site and two off-site
at geographically separate data centers. All systems are monitored 24/7
by experienced NOC staff. Perimeter security via multi-tiered
firewalling
Servers are protected with software-based firewalling. These look at
source and destination addresses, and source and destination ports. Our
systems are secured using the latest security methods including router
access list filtering on inbound carrier feeds and firewalling at the
SYN level on internal devices. Security systems, including firewalls,
are tested on a monthly basis. We use security scanners that are
automatically updated instantly with the latest exploit/DOS check
codes. This provides us with an accurate and detailed report on our
systems. Our security team is also subscribed to all the major security
mailing lists, including BUGTRAQ from securityfocus.com. These lists
provide access to the latest security information, which enables us to
patch newly found exploits within hours of their discovery.
State-of-the-art data centre built to genuity standards
Communication Advantage uses Hostopia's four North American points of
presence, its main one being a state-of-the-art 80,000 sq. ft.
Intelligent Internet Data Center. The center provides the ultimate in
security, reliability and technology Partners
Communications Advantage partners with Hostopia to provide state of the
art hosting solutions. |
