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Revealing your calling-card-number
Your calling-card-number is like money in the
bank to scam artists who can use it to sell long-distance calls to
locations around the world. Here are some potential scams that may
con you out of your calling-card-number:
Someone calls you at home posing as a
telephone representative and asks for your calling-card-number to
check on unauthorized charges billed to your account. Or, the
caller may tell you that your calling-card-number has been
deactivated in error and that he needs you to "verify" your number
so it can be re-instated in the system.
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Defense: |
- Never give your calling-card-number to
anyone over the phone no matter how convincing they sound.
- COMMUNICATIONS/ADVANTAGE has systems in place that will
provide an early warning that fraud may be occurring. For
example, a high incidence of international calls on a
customer’s calling card that previously showed no
international calls will trigger an alert to
COMMUNICATIONS/ADVANTAGE for investigation.
- COMMUNICATIONS/ADVANTAGE will, in fact, inform our customers
if we believe their calling-card-number is being used
fraudulently. COMMUNICATIONS/ADVANTAGE representatives would
never ask customers to identify their calling card number,
unless you initiate an operator-handled call.
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Cramming and Slamming
According to the National Fraud Information
Center, Cramming is currently the top scam for 1998. "Cramming"
occurs when telephone customers are charged for services they’ve
never ordered or received. Close behind came "Slamming," which
occurs when customers have their telephone service switched
without their permission. Here are some common ways you could be
crammed or slammed!
You may receive a sweepstakes promotion in
the mail telling you to call an 800 number to win a prize. When
the call is made, an automated system is activated and you are
unknowingly enrolled in a club or program, and the charge is
placed on your phone bill. Or, you may fill out a contest entry
form, only to discover later than the promoter changed your
long-distance service without your knowledge or have used your
phone number to sign you up for a calling card, voice mail or some
other service. In many instances, the fine print on the form said
that by entering the contest, you have signed up for the service.
You may receive a call from a telemarketer
asking you to switch your long-distance service. Although you say
you are not interested in switching, your long-distance service is
changed anyway.
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Defense: |
- You can guard against both cramming and
slamming by reading your phone bill carefully each month.
Watch for unfamiliar company names, logos or charges that
you don’t understand or don’t remember ordering. Call your
carrier or the number associated with the charge and ask for
an explanation.
- Ask that
all offers from communications providers be sent to you in
writing so that you may review them before making a
decision. Read the offers carefully before signing any form,
contest entry, check or survey.
- Make a note
of the name and telephone number of the marketing
representative in case you need to reach the company in the
future.
- Check your
telephone bill periodically to make sure you still have the
long-distance company you selected. You can call (toll free)
1-700-555-4141 to verify your long-distance company.
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Placing International Calls Without
Realizing It It’s not always easy to tell if you’re
dialing an international telephone number. In most cases, you have
to dial "011’ to begin a call to a foreign country. But there are
locations outside the U.S. whose telephone numbers may look like
domestic long-distance calls, but they are actually international
calls and international rates apply. For example, 809, 284 and 876
are area codes in the Caribbean.
There are many scams that deceive consumers
into calling international numbers. You may see an ad for a
service that directs you to call a specific number, or you may
receive a page, an e-mail message or an ‘urgent" message on your
answering machine. All messages direct you to call a number for
more information – almost always an international number.
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Defense: |
- Be cautious about area codes you don’t
recognize. Check your telephone directory or call the
operator to determine where the area code is before making
your call.
- Control
access to your telephone so unauthorized callers do not use
your phone to call these services. A block on calls to "900"
services will not stop calls to "011" or "809" numbers. If
you’re sure you won’t need to make international calls, call
your long-distance carrier and ask them to put an
international block on your telephone line.
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Call Forwarding Scam
You may receive an automated message on your
telephone that says you have won a prize or money. The message
directs you to dial a 2-digit code preceded or followed by the *
or # key (such as *79 or 72#), and then an 800 number to claim
your prize. When you dial the number, you are not connected to
anyone. What this procedure has done, though, is program your
telephone to forward your calls to a long distance operator. Con
artists can then call your number, be forwarded to the
long-distance operator and place calls that are billed to your
home telephone number.
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Defense: |
- If you receive this type of call,
simply hang up. If you receive this message on your
answering machine, do not place this call. No legitimate
sweepstakes or contest would likely contact you in this
manner.
- Know the
numbers used for Call Forwarding from your local telephone
company.
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